This is why I took care to highlight
Silence againThe bill !Stop there and think. Think about the eperience youre providing to your customers and honestly ask yourself if its enough to keep your customers loyal. If you play the game, likeof the companies I meet, you will answer no. No. And this is a danger for your turnover. Customer loyalty a VITAL issue in the current contet The figures vary from one study to another and I will not venture to cite them here. But it is certain, retaining a customer is much less costly than prospecting for a new one. Especially now. In the tense economic contet in which we find ourselves. Today, signing a new client comes down to details.Prospecting is more energy intensive than ever and you must optimize the slightest action Albania WhatsApp Number in your sales process to hope to achieve your objectives. The problem already here is that many companies do not have a process. But those who have one often stop at signing and its a shame when you think back to the efforts you made to get there why and how to do a commercial process the customer loyalty stage in my illustration of the sales process above. Building customer loyalty is vital at a time when your prospects must first think about bringing in money before going out.
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And the advantage of customer loyalty is not limited to additional sales a loyal customer can also put you in touch with their network and give you references that will facilitate your commercial prospecting. So you must take up the challenge. To help you, here are thereasons why you cannot retain your customers. Customer loyaltyreasons that eplain your failure . You do not offer a good customer eperience Lets start with the anecdote that I presented to you in the introduction do you really think that a customer who only receives his invoice can be a loyal customer?
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